Privacy Policy

Last updated: July 2026

By using our website and placing an order, you consent to the collection and use of your information as described in this Privacy Policy.

Perfume Cave ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our store or place an order.

Information We Collect

• Personal details: Name, email address, phone number, and delivery address provided when placing an order.
• Order information: Products ordered, payment method, and transaction details.
• Device information: IP address, browser type, and pages visited — collected automatically via cookies and analytics tools.
• Communication data: Messages and enquiries you send us via WhatsApp, email, or any other channel.

How We Use Your Information

• To process and fulfil your orders.
• To send order confirmation, shipping updates, and delivery notifications.
• To respond to your enquiries and provide customer support.
• To improve our website and products.
• To send marketing communications if you have opted in.

Sharing Your Information

We do not sell or rent your personal data. We share your information only with:

• Courier partners (TCS, Leopards, PostEx, or similar) solely for order delivery.
• Payment processors for secure transaction handling.
• Service providers (such as Shopify) who assist in operating our store, under strict confidentiality agreements.

Payment Data

We do not store payment card details. All card transactions are processed securely by our payment partners. For Cash on Delivery orders, no payment data is collected online.

WhatsApp Communications

When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to ours. We use WhatsApp solely for customer support and order communication purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations, typically no longer than 2 years. You may request deletion of your data at any time by contacting us.

Children's Privacy

Our store is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Data Security

We take reasonable measures to protect your personal information. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To make a request, contact us at perfumecavesupport@gmail.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Policy Updates

We reserve the right to update this Privacy Policy at any time. We will notify customers of significant changes via email or a notice on our website. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact

For privacy-related questions, contact us at perfumecavesupport@gmail.com or via WhatsApp at 0330-8286111.